Return & Refund Policy
Return & Refund Policy
At Solvioraenx, we want customers to feel confident when shopping with us. If a purchase does not meet your expectations or an issue arises with your order, please refer to the following return, cancellation, and refund guidelines.
1. Order Cancellation
Cancellation requests should be submitted as soon as possible after an order is placed.
You may request cancellation before your order enters processing or fulfillment. If the request is approved, the payment received will be refunded in full to the original payment method.
Once an order has progressed into fulfillment or has been dispatched, we may no longer be able to cancel it.
To submit a cancellation request, contact our support team at:
Email: service@solvioraenx.com
2. Return Eligibility
Eligible items may be returned within 30 calendar days of delivery, subject to the conditions below.
To help ensure your return can be reviewed, the product should:
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Be unused and remain in its original condition.
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Include the original packaging and any applicable accessories.
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Be accompanied by proof of purchase, such as an order confirmation.
Please contact our customer support team and obtain return instructions before sending any item back. Products sent without prior authorization may not be accepted.
Any applicable rights you have under consumer protection laws remain unaffected by this policy.
3. How to Request a Return
To begin the return process, email our customer support team with the following information:
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Your order number.
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The name of the product you wish to return.
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The reason for your request.
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Clear photos or videos of the item, if relevant to the issue.
Our team will review the details and, if the return is approved, provide the next steps and applicable return instructions.
Email: service@solvioraenx.com
4. Return Address and Instructions
Please do not send returned products to the business address listed at the end of this policy unless our team specifically instructs you to do so.
Once your request has been reviewed and approved, we will provide the designated return address and explain how to send the item back.
Following these instructions helps us identify and process your return correctly.
5. Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return.
For personal preference or ordering errors, such as selecting the wrong item or changing your mind, customers are generally responsible for the return shipping expense, subject to applicable law.
For items that arrive damaged, defective, incorrect, or materially different from their advertised description, please contact us before returning the product. We will review the circumstances and arrange an appropriate solution in accordance with our policies and applicable legal requirements. Where we are responsible for the issue, reasonable return or replacement arrangements will be provided without additional cost to you.
6. Refund Processing
When a returned item reaches us, we will inspect it and notify you of the outcome of your refund request.
Once a refund is approved, it will generally be issued to the original payment method within 5–10 business days after the returned product has been received and inspected.
The time it takes for the funds to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
7. Delayed or Missing Refunds
If your refund has not appeared within the expected period, we recommend taking the following steps:
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Review your bank or payment account again.
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Contact your payment provider or financial institution to ask whether the refund is still being processed.
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If the funds remain outstanding, contact our customer support team for assistance.
Email: service@solvioraenx.com
Please include your order number and any relevant refund details so that we can help investigate the matter.
8. Contact Information
For questions about cancellations, returns, refunds, or the status of a request, please contact Solvioraenx using the details below.
Brand Name: Solvioraenx
Company Name: Guangzhou Little Goose Technology Co., Ltd.
Customer Support Email: service@solvioraenx.com
Business Address: Unit 1001-6, 10th Floor, No. 7 Lingshan East Road, Tianhe District, Guangzhou, C0986
Phone: 020-8752 1888
We appreciate your business and will do our best to review your request and provide clear guidance throughout the process.